Terms Of Service

OVERVIEW

Last updated: 07/07/2024

This Terms of Service agreement (“Agreement”) governs your access to and use of the website operated by Nebula Studio LLC (“NorthernKnife”, “we”, “us”, or “our”), including any information, tools, products, and services available through this website (the “Service”). By accessing or using this website, you agree to be bound by this Agreement. If you do not agree to these terms, you may not use the website or any of its services.

Section 1 – Eligibility

By using this website, you confirm that you:

  • Are at least 18 years old or the age of majority in your jurisdiction.

  • Have the legal capacity to enter into a binding agreement.

  • Will not use our products or services for any unlawful or unauthorized purposes.

You represent and warrant that all information you provide to us during the use of the Service is true, accurate, and complete, and you agree to promptly update your information as necessary to maintain its accuracy.

Section 2 – Payment Processing and Security

All transactions are securely processed through third-party payment providers compliant with the Payment Card Industry Data Security Standard (PCI DSS). By purchasing from our website, you agree to provide accurate billing and payment information and authorize us to charge the specified amount to your chosen payment method.

Credit card information is encrypted during transfer over networks to prevent unauthorized access. NorthernKnife does not store your complete payment information; only authorized third-party providers handle such sensitive data. You acknowledge that while we employ industry-standard practices, no transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

For more details, please review our Privacy Policy.

Section 3 – Product and Service Terms

  1. Availability: Certain products or services may have limited quantities and are subject to return or exchange only in accordance with our Refund Policy. NorthernKnife reserves the right to discontinue or limit the sale of products or services at any time without prior notice.

  2. Descriptions: We make every effort to ensure that product descriptions, images, and pricing are accurate. However, errors may occasionally occur, and we do not guarantee that all details are error-free. If we discover an error in the description or pricing of a product you have ordered, we reserve the right to cancel or amend the order after notifying you of the issue.

  3. Shipping and Delivery: Delivery times are estimates and not guarantees. NorthernKnife is not responsible for delays caused by third-party carriers, customs inspections, or unforeseen circumstances such as natural disasters or labor strikes. For more details, refer to our Shipping Policy.

  4. Warranty: All products are covered by a limited warranty as described on the product page. This warranty applies only to manufacturing defects and excludes damage caused by misuse, accidents, or unauthorized modifications. To make a warranty claim, please contact our customer support team at contact@northernknife.com.

Section 4 – Prohibited Conduct

You may not use this website or its content:

  • For any unlawful purpose.

  • To engage in fraudulent activities or submit false information.

  • To violate intellectual property rights or third-party rights.

  • To distribute malicious software, spam, or engage in data scraping.

  • To bypass or circumvent security measures protecting the website or its content.

We reserve the right to suspend or terminate access to our website for violations of these terms. In addition, we may report unlawful activities to the appropriate legal authorities.

Section 5 – Refunds, Returns, and Disputes

Customers are entitled to refunds or exchanges as described in our Refund Policy. Items eligible for return must be unused, in their original packaging, and accompanied by proof of purchase.

If you dispute a transaction, you agree to contact us first at contact@northernknife.com to resolve the issue before filing a chargeback with your payment provider. 

Section 6 – Limitation of Liability

To the fullest extent permitted by law, NorthernKnife is not liable for:

  • Direct, indirect, incidental, or consequential damages arising from your use of the Product or Service.

  • Losses due to unauthorized access to your account resulting from your failure to secure your login credentials.

  • Damages resulting from use of the product. 

Certain jurisdictions do not allow limitations of liability. In such cases, our liability is limited to the minimum extent permitted by law.

Section 7 – Privacy

Your personal information is collected, stored, and used in accordance with our Privacy Policy. By using the Service, you consent to our collection and use of your data for purposes such as order fulfillment, marketing communications, and service improvements.

We do not sell or share your personal information with third parties for marketing purposes without your explicit consent. You have the right to request access to or deletion of your personal data by contacting us.

Section 8 – Intellectual Property

All content on this website, including text, images, logos, and software, is the property of NorthernKnife or its licensors and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

Section 9 – Governing Law and Dispute Resolution

This Agreement is governed by the laws of the United States and the state of Delaware. Any disputes arising under this Agreement shall be resolved through binding arbitration under the rules of the American Arbitration Association, with arbitration conducted in Delaware. The arbitrator’s decision will be final and binding.

You waive your right to participate in class-action lawsuits or class-wide arbitration. Claims must be brought on an individual basis only.

Section 10 – Updates to Terms

We reserve the right to modify this Agreement at any time. Updates will be posted on this page, and your continued use of the website constitutes acceptance of the revised terms. It is your responsibility to review the Terms of Service periodically for changes.

Section 11 – Contact Information

For questions about these Terms of Service, contact us at:

By using this website, you confirm that you have read and agree to these Terms of Service in their entirety.