NorthernKnives are handcrafted in our workshops and tested in the rigors of a professional kitchen to achieve resistance and durability at 40 to 60% higher than traditional brands.
Of course, you must sharpen them regularly with suitable materials to preserve their original integrity and sharpness.
Washing: Our knives are designed to be very easy to maintain. Just wash and dry them with a soft sponge or a cloth after each use, and you'll never have a problem.
Our only warning is not to put them in the dishwasher.
Sharpening: To maintain your knives’ edge, we recommend
regularly using a good-quality sharpening steel.
If you take good care of this knife and use it properly, it will serve you for a lifetime.
Yes, it's suitable for both right and left hands.
The hole in the index has been designed to give you perfect control over your blade and a better cut. As a result, you will be able to slice and cut with greater ease and precision.
If you have read up to here, you’re probably thinking that you like our knives and they could bring something new and different into your kitchen. And we agree with you; we created them for this reason.
With our zero-questions-asked guarantee, you can find out for yourself if your instinct is right, completely risk-free. If you don't like your knife for any reason, you can send it back to us for a 100% refund.
So, if you’re tempted to add a NorthernKnife to your collection, why not give it a try? You have nothing to lose and a beautiful, original knife to gain!
NorthernKnives and some accessories are produced in limited editions of around 500 pieces. When these are sold out, there are two possibilities:
1) The product is permanently sold out because it was a limited edition;
2) Our blacksmiths are forging new editions, and your product will be on sale again in a few weeks (always according to the rate of production and demand).
*Note: We advise you not to wait until a product is nearly sold out to buy it. Our products can take several weeks to produce, and some will never be forged again to maintain the prestige of our limited collections. We encourage you to subscribe to our newsletter to keep in touch with all of Northern's new editions and restocks.
Over time, even the toughest knives, like those from NorthernKnife, lose their sharpness. To maintain their original glory, it’s imperative to sharpen them regularly with suitable materials so they don’t become dull.
Ceramic knives, when dulled, are only good for the trash. However, knives with steel blades can be sharpened whenever the need arises, which means you can keep your knives sharp for years to come.
We designed our sharpener to be easy to use. As a result, even the most novice user will be able to sharpen their knives in seconds.
All you have to do is make a few back-and-forth movements with the blade of your knife in the first slit, then the second, and finish with the third slit to obtain a perfectly sharp knife.
There’s no need to spend hours maintaining your knives. You only need to make between five and ten passes on each side of the blade to restore them to their original glory.
Once an order is placed, our team will carefully collect your knifes from our forged, so please allow up to 72 hours for our team to pick and pack your order. All orders are sent when all items are ready in full.
Your Northern's Knives will then gently be sent via USPS and then it should be safely in your patiently waiting hands within **7-15 business days. (shipping times can vary depending of potencial product safety check, weather, big demands).
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey.
You can track directly your order on our website here: https://northernknife.com/pages/track-my-order
If you have ANY questions about your order or delivery you can contact us at: email@example.com
If you’re located in American, not a cent! We send out all orders via free standard shipping with USPS.
Yay, time to celebrate – it’s on its way! After we pass your order to American Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button.
Haven’t received your shipping confirmation email yet? Double check your spams/promotions they sometimes get lost!
Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue with American Post (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what’s happened.
If your item has been confirmed as lost or stolen, we will send out a replacement straightaway. When this is the case, your tracking number may update to advise of a ‘delayed’ delivery date.
If your item still hasn’t been delivered within 20 business days, please contact us and we can launch an investigation with American Post. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.
Oops, Northern's knives not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for. you.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully! If your order has already been shipped, we can’t do anything to change your address and either doing a refund/replacement of your knifes.
RETURNS & EXCHANGES
We are so confident in our quality of knives that if one of them does not appeal to you for any reason, we will give you a full refund for your order with 0 Questions Asked. If you need any help, please contact our lovely team at firstname.lastname@example.org
To be eligible for a return:
1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition.
We are working hard behind the scenes to get the Kleveton in and out of our fulfilment centers. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged.
As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.
We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank.
Something not quite right with your order? Don’t worry, our Northern's team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so, please select your items carefully.
Our email contact is email@example.com. This also allows us to keep a paper trail for your issue so we can help you as best we can.
We answer emails from San Francisco to London, so we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
We always strive to be the best, so we love hearing your thoughts. We also love hearing your beautiful Kleveton stories, as it warms our hearts to see our knifes being so well loved out in the big wide world. Should you have any feedback for us, please feel free to email us at firstname.lastname@example.org
Got more questions for us? Please send us an email at email@example.com and we'd love to help you out!