Once an order is placed, our team carefully collects your knives from our forge, so please allow up to 1–2 working days for us to pick and pack your order. All orders are shipped once all items are ready in full.

Your NorthernKnife order will then be sent via UPS and should safely arrive in your hands within 2–5 days.

If you have any questions about your order or delivery, please contact us at contact@northernknife.com.

Your Feather travels from our forge to our warehouse, then to your place, and typically arrives within 2 weeks of your order date. During periods of very high demand, it can take a few extra days.

If your Feather has not arrived more than 3 weeks after your order, contact us at contact@northernknife.com with your order number and our team will check if anything is wrong with it.

If your order contains The Feather Knife, it ships in two separate packages. The Feather is hand-forged in limited batches, and demand has been far beyond anything we expected.

Rather than holding your entire order back, we ship the rest of your knives right away, and your Feather follows in its own dedicated package. You are never charged extra for the second shipment.

No, and this is normal. Our system generates one tracking number per order, which covers the first package shipped from our warehouse.

The Feather shipment does not carry a separate customer tracking number, but it is fully tracked on our side: our team monitors every single Feather package until it reaches your door.

If you want an update at any point, email us your order number and we will tell you exactly where it is.

To avoid overwhelming our customer service, please wait the full 11-14 days before sending a message asking where your Feather is. We deliver more than 90% of our orders within this delivery timeframe.

The Feather is our most limited and popular blade. Each batch is hand-forged, and recent demand emptied our stock faster than we could produce it.

Shipping it separately is the only way to keep getting Feathers to you without pausing orders entirely, and without holding your other knives hostage in the meantime.

Nothing is wrong. The "delivered" status refers to the first package only (the rest of your order).

Your Feather is still on its way in its own package and usually arrives within 2 weeks of your order date. No action is needed on your side.

Only the timing. Your Feather ships in its own package and typically arrives within 2 weeks of your order date.

Oops — your NorthernKnife order being sent to the wrong address? Don’t worry, we can help fix that!

If your order has not yet shipped, please send us your new address details and we’ll update it right away.

Please note:

We can only send your order to the address provided at checkout. If an incorrect address was entered and the package is delivered there, we’re unfortunately unable to retrieve it — so please double-check your details carefully!

If your order has already shipped, we won’t be able to change the address or recall the package. In that case, we can assist you with a refund or replacement of your knives once the situation is reviewed.

Although we do our very best, sometimes mistakes can happen. If your package experiences a delivery issue with UPS (such as being lost or missing), we can lodge an inquiry to follow up on your shipment and find out what happened.

If your item is confirmed as lost or stolen, we’ll send out a replacement immediately. In such cases, your tracking number may update to show a “delayed” delivery date.

If your item still hasn’t been delivered within 14 business days, please contact us so we can launch an investigation with UPS.

Rest assured, we’ll always do our best to resolve the issue as quickly as possible for you.

Something not quite right with your order?

Don’t worry — our NorthernKnife team is ready to spring into action! Please contact us to let us know about the issue, and to help us resolve it quickly, we ask that you include photos so we can identify what happened.

Our return policy is valid for 30 days. After 30 days from the date of purchase, we regret that we cannot offer a refund or exchange.

To qualify for a return, the item must be unused, in the same condition as when you received it, and in its original packaging without any damage.

Please contact us before returning any item and include a photo of the item(s) you wish to return for documentation purposes. A receipt or proof of purchase is also required to process your return.

To be eligible for a return:

1. The item(s) must be initiated for return and posted within 30 days of purchase.
   
2. The item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
   
3. The item(s) must be in the original packaging, which must also be in its original condition.
   

For assistance, please reach out to us at contact@northernknife.com. Our friendly customer service team will respond within 24–48 hours.