Shipping & Return Policies

SHIPPING

Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days.

Shipping Time:

Shipping time to the US 10-16 business days.

Shipping time to the EU 12-18 business days.

Shipping time to the rest of the world 20-24 business days.

Shipping Costs:

Shipping costs are free for All American Orders.

We don't ship in the following states: Hawaii, Puerto Rico, Alaska, US Military Base. For more informations or specific delivery please send us a message at contact@northernknife.com

Shipping costs vary depending on your exact location and shipping options. Shipping costs are displayed at checkout.

Please note:

We don't ship to the following countries:

Afghanistan, Ascension Island, Brazil, China, Curaçao, Egypt, French Polynesia, Hong Kong SAR, India, Iraq, Jordan, Kosovo, Kuwait, Lebanon, Libya, New Zealand, Oman, Pakistan, Palestinian Territories, Qatar, Saudi Arabia, South Africa, South Sudan, Sudan, Tristan da Cunha, United Kingdom, Western Sahara, Yemen

 

30-Days Satisfaction Guarantee

You can return your products purchased from us within 30 days from receiving and receive a refund, exchange or store credit for future purchases, if:

(a) You have received a product with damaged or contaminated package;

(b) You have received a product that is defective or otherwise bad;

(c) You have received a wrong item;

(d) You have changed your mind and want to return an unused and opened product. Please note that shipping costs are not refundable.

Steps To Take When Returning A Product

Step #1 - Contact our Customer Support Team by filling a contact form here at https://northernknife.com/pages/contact within 30 days from receiving your ordered products. Please provide to the customer support your Full Name, Email, Order number and briefly describe the reason for why you want to return the product.

Step #2 – Our customer support team will respond to your inquiry within 3 business days and if your return request meets the terms and conditions set in this Return Policy and the Terms of Service, our customer support team will provide you with a link to a returns form. After you provide us with all necessary information, we will provide you with a Return Merchandise Authorisation (“RMA”) number and Return address.

Step #3 – re-pack your product safely and securely, attach the provided RMA form in a visible place on the package and send us the returning products to the Return address given to you by our customer support team. Please note, that we will only be able to accept returned products only if they will have the RMA number attached and sent to our indicated Returns address. Un-defective items must be returned in unused, manufacturer condition, in original and undamaged packaging

Step #4 - Send us the tracking number of the returning parcel and your unique return link. Please note that the return shipping fees will not be refunded or compensated for. Returns without tracking numbers might be refused by our warehouse, please make sure to use registered mail or other trackable shipment method and don’t forget to provide us with the tracking number.

Step #5 - Once we receive the returned products and inspect them, we will issue a refund within 14 days. Please be noted that except when you are returning a defective item:

(a) your returned shipping fees will not be compensated by us; Once A refund is issued, it normally takes up to 3-5 business days for the refund to be shown in your bank statements. The refund will be sent back to you to the original source of payment that you used to pay for the order.

Please refer to our Terms of Service for more information about our returns & refunds policy.