Once an order is placed, our team will carefully collect your knifes from our forged, so please allow up to 1-2 working days for our team to pick and pack your order. All orders are sent when all items are ready in full.

Your Northern's Knives will then gently be sent via UPS and then it should be safely in your patiently waiting hands within *2-5 days. 

If you have ANY questions about your order or delivery you can contact us at: contact@northernknife.com

Oops, Northern's knives not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for. you.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully! If your order has already been shipped, we can’t do anything to change your address and either doing a refund/replacement of your knifes.

Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue with UPS (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what’s happened.

If your item has been confirmed as lost or stolen, we will send out a replacement straightaway. When this is the case, your tracking number may update to advise of a ‘delayed’ delivery date.

If your item still hasn’t been delivered within 14 business days, please contact us and we can launch an investigation with American Post. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.

Something not quite right with your order?

Don’t worry, our Northern's team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

Our return policy is valid for 30 days. After 30 days from the date of purchase, we regret that we cannot offer a refund or exchange.

To qualify for a return, the item must be unused, in the same condition as when you received it, and in its original packaging without any damage.

Please contact us before returning any item and send a photo of the items you wish to return for documentation purposes.

A receipt or proof of purchase is required to process your return.

To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 30 days of the purchase.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in original condition.

For assistance, please reach out to us at contact@northernknife.com. Our friendly customer service team will respond within 24-48 hours.